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  • Operations Trainer

  • Business: P&H Division
  • Sector: Head Office Support & Admin
  • Location: Crick, Northamptonshire
  • Salary: £Competitive + Benefits
  • Hours of work: 40
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 30-Oct-2018
  • Job reference: 18417

Job Description


Operations Trainer - Based Crick, Northamptonshire, weekly travel to the offices and regular national travel

Travis Perkins plc are currently recruiting an experienced Operations Trainer within our Plumbing and Heating Division.  
It’s a really exciting time to be joining the division as we embark on a 3 year transformation journey to create a stronger, efficient and more profitable business. Our strategy focuses on nurturing what already makes us great, while building plans to differentiate our customer offer and continuing to develop expertise, range and delivering a great service to make it easier for customers to do business with us. We want to continue to build a strong culture of winning where customers love to shop and where our people love to work. 

Role Purpose
Reporting into the Sales & Ops team, you will provide full training delivery support to meet the training strategy which is to achieve business objectives and business transformation through the design, development and delivery of appropriate and effective training in all areas of the operation and sales teams.
Working within this role you will improve skills development and capabilities and Increased sales and engagement across the plumbing and heating operation.


Principle responsibilities

  • To have responsibility for delivering training sessions that are in line with business expectations of the programmes created and to fully engage the teams whilst delivering a sustainable change
  • Work closely with the business areas to understand the operational challenges in place to fully relate to and understand the impact and effect of the training on that business area. Also, to get to know and understand the operations fully to be able to create the detail required for the training programmes
  • Support in the creation of the Branch Manager training programme content and deliver the training to our branch management population so that it addresses core branch manager development needs, and is delivered in a way that creates sustainable change and better business outcomes over time
  • Undertake training needs analysis of identified individuals to identify the gap between current and desired performance for specific operational projects or defined operational job roles and determine the training and development needs required to bridge the learning gap
  • Deliver effective, robust, accurate & fit for purpose training programmes that exceed colleague and customer expectations. Training programmes will be a mix of behavioural & skills development training but also include fully operational transformation activity training covering areas such as POS systems, ranges, pricing, product knowledge, branch operating manual, induction, showrooms and sales training
  • Identify opportunities for improved delivery methods of training, and improve compliance to agreed standards of safety and presentation in branches
  • Collate feedback and evaluate the impact and effectiveness of training against specific success criteria using agreed evaluation methodology
  • Work collaboratively with colleagues from inside and outside the business, other business training managers in the TP Group and the Group training department. Involve subject experts and stakeholders to ensure learning content is accurate and solutions practicable, relevant and structured to provide clear development pathways for the future in the relevant timescales.

We are looking for

  • It would be preferred if you held a Training/CIPD Qualification or equivalent in training delivery
  • Upward of 2 years experience in a similar role.
  • Sales certification from a recognised organisation
  • Experience of training design, development and delivery
  • Worked in an operational/commercial role in a fast paced environment
  • Knowledge of the learning and development cycle and the pros / cons and application of different learning methods
  • You must be driven, enthusiastic, self confident, self motivated and be a team player
  • Commercial knowledge – able to make sound / profitable business decisions
  • Able to write well-articulated proposals and reports in response to customers needs

What we can offer you?
Travis Perkins plc are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 20+ leading businesses including Travis Perkins, Wickes, Keyline and City Plumbing Supplies. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.


Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If matching your ambition to our culture is an exciting prospect, there's never been a better time to join us.  And if, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of perks on top of a salary that grows with you as you grow in. 


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