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  • HR Shared Service Advisors x 3

  • Business: P&H Division
  • Sector: Head Office Support & Admin
  • Location: Northampton, Northamptonshire
  • Salary: £Competitive + Benefits
  • Hours of work: 37.5
  • Position type: Fixed Term Contract
  • Job type: Full Time
  • Date posted: 02-May-2019
  • Job reference: 21455

Job Description

HR Shared Service Advisors x 3 roles (6 - 12 months FTC)
Location - Northampton

The HR function within Plumbing & Heating has commenced a programme to separate and create an HR operating model which standalones from an historic centralised HR model with the wider Travis Perkins group business. This role will be pivotal in driving the business change and the end to end creation of a new HR Operating Model.

The Role: 

Provide first line HR, Reward and Payroll query response and support to managers and colleagues to ensure high percentage of first line query resolution and service. 

Principle Accountabilities 
  • Be the first point of contact for telephone and portal queries, prioritising, responding, resolving and logging queries using CRM software in line with Service policy and requirements
  • Respond appropriately to managers, colleagues and other ‘customers’ providing first line HR assistance and advice on a diverse range of Payroll and HR/reward and benefits issues
  • Support employees by providing advice and guidance on all generic HR policy and procedure, escalating complex queries to ‘tier 2’ as required
  • Troubleshoot and diagnose solutions to incoming enquiries using systems and information at their disposal 
  • Demonstrate a broad understanding of Payroll and HR policies and processes and provide quality and timely advice and guidance to managers and colleagues as requested

What you will have 
  • Secondary School Education including English and Mathematics at GCSE grades A-C (CSE, ‘O’ Level or equivalent)
  • Evidence of first level professional qualifications in HR and or Payroll
  • Experience working in a telephone based customer service environment
  • Experience working in an HR/Payroll administrative role in an office environment
  • Knowledge and experience of generalist HR and payroll practices and their contribution to organisational effectiveness
  • Effective communication. Communicating all responses, instructions and decisions clearly. 
  • Adapts communication style to the needs of the audience and checks for understanding.
  • Computer literate, especially competent using HR and Payroll systems Word, Excel, Google docs and databases along with CRM system
  • Able to organise and work methodically. Plans activities thoroughly, monitoring progress and adapting and responding to changes/conflicting priorities
  • Able to deal with confidential information and to discuss sensitive issues confidently, adhering to data protection legislation at all times

Who are we?
We are the UK leader in the building materials and home improvement markets. Recognised as one of Britain’s Top Employers since 2010, we offer our employees access to extensive career opportunities across 20+ leading businesses including Travis Perkins, Wickes, Keyline and City Plumbing Supplies. We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.

If you’re ready to learn new skills, roll your sleeves up and dive into a exciting change and transformation journey with us then apply today. We’d love to tell you more and share our story with you.

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